Help center
Shipping, returns, warranty and everything else you may need.
Shipping & delivery
Standard delivery takes 3–5 working days across India and is free on orders over ₹4,999 (otherwise ₹199). Express delivery (1–2 days) is available at checkout for ₹350. Large items such as pianos and full drum kits are delivered by our specialist carrier, who will call to schedule a slot.
Track your order
Once your order ships we email a tracking link. Need help? Write to hello@dtune.in with your order number.
Returns & refunds
Not happy? Return any unused instrument in its original packaging within 14 days for a full refund or exchange. Refunds are processed to your original payment method within 5–7 working days of us receiving the item. Items marked as final sale are excluded.
Warranty & repairs
All instruments carry a minimum 1-year manufacturer warranty against defects. Our workshop can also handle setups, restringing and minor repairs.
Price match guarantee
Found the same instrument cheaper at an authorised Indian retailer? Send us the link within 7 days of purchase and we’ll match it.
Cancellation policy
Orders can be cancelled free of charge until they are dispatched. Contact us as soon as possible with your order number.
Accessibility
We’re committed to a site that everyone can use. If you have trouble with any page, let us know at hello@dtune.in.
Frequently asked questions
How do I know which size to buy?
Each product page lists the available sizes. Kids usually need a smaller size — message us with height and age and we’ll recommend the right one.
Are the instruments set up before shipping?
Yes. Guitars, violins and ukuleles are tuned and checked by a technician before dispatch.
Which payment methods do you accept?
UPI, credit and debit cards, net banking and cash on delivery on eligible pin codes.
Do you offer bulk or school discounts?
Yes — contact us with your requirement and we’ll send a custom quote.